Zendesk hack a reminder of SaaS risk

The recent Zendesk hack that compromised user data from Twitter, Tumblr and Pinterest reflects the risks in using third-party service providers. Zendesk sells cloud-based customer service software for storing, organizing and answering email sent to clients' support staff. On Thursday, the company reported that a hacker had breached its systems this week and siphoned the email addresses and subject lines of three customers, which were identified by Wired as Tumblr, Pinterest and Twitter. The tech...